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    Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email:cs@minebrick.co.uk
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        Office Address: Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.

        Time: Mon.- Fri. 9:00 AM - 6:00 PM (EST)

        Service Email: cs@minebrick.co.uk

         

        Our customer service phone number:86-18448691500

         

        Need Help with Your Order? Try These Quick Self-Service Options!

        Our self-service center  can help you:
        • Review "Design Details & History"
        • Track Order
        • Report/Verify a Shipping Issue
        • Change Shipping Address
        • Expedite Order Processing or Upgrade Shipping Method
        • Modify Products or Personalization
        • Confirm Delivery
        • Write a Review

        CLICK HERE

        If self-service doesn't resolve your issue, our support team is ready to assist you.